Health eMinds ECHO | Communicating with Influence: An Introduction to Active Listening – De-escalation in a Crisis | Online
Online CourseCommunicating with Influence: An Introduction to Active Listening – De-escalation in a Crisis Mike’s session last year received outstanding feedback: “Michael Dolby’s brief overview of active listening was amazing. This training is needed for all public-facing professionals in regional, remote locations!” “Much-needed refresher on de-escalation.” “Great presentation on de-escalation—I would have loved to hear more.” “Extended my knowledge and improved my confidence in communication.” Session Details: 🕐 Time: 11.00am–12.00pm WA 📅 Date: Thursday, 4th September 2025 🎙️ Presenter: Mike Dolby – Negotiated Solutions QLD 🧠 Presenter Profile: Mike brings over 30 years of experience as a negotiator and has facilitated...







