Digital health technologies can improve access to health services, reduce the need for people in the country to travel for healthcare, and lower the overall costs of healthcare for patients.

Changes to Temporary MBS Telehealth Service Items

From 1 July, the broad range of temporary MBS telehealth items has been streamlined, with a smaller number of telephone items. Longer telephone items for mental health treatment will continue to be available until 31 December 2021. The GP video items will continue to mirror the items for face-to-face services. More information is available in this factsheet.

The RACGP has developed guides to support GPs in consulting remotely via phone and video during COVID-19. These resources are available via the RACGP website

Resources available
Telehealth and consultations in GP respiratory clinics
COVID-19 Temporary MBS Telehealth Services

The Department of Health provides an email advice service for providers seeking advice on interpretation of the MBS items and rules and the Health Insurance Act and associated regulations. If you have a query relating to the COVID19 telehealth MBS items please email


Digital health in general practice
In partnership with WA Primary Health Alliance, Rural Health West provides practice support, guidance and advice through Practice Assist. Practice Assist offers one-on-one phone support to general medical and allied health practices in Western Australia, and has a wide range of fact sheets relating to digital health in general practice.

Practice Assist: 1800 227 747 or email